A guest blog – the importance and value of minority leadership coaching

Val Boston III, Career coach, diversity and leadership consultant, and author of this guest blog

As a diversity and career development consultant and trainer, I am often involved in discussions about the lack of diversity in senior leadership, including women, people of color, and younger professionals. Often teams struggle to build a diverse slate for senior leadership positions, and assert that they could not find any highly qualified minority candidates for the position.

It would be far too easy to simply add some diverse people to a candidate list to be “politically correct.” Or one could include people on the slate, who if they got the job would certainly be set up to fail. But instead of these two superficial fixes, we should do the deep work of analyzing the systemic issues in the organization that have created this scarcity of diverse top leadership talent.

One of the most important resources that can be provided is top notch deep minority leadership coaching that helps diverse people grow skills to lead in that difficult environment where they are in a minority and leading mostly people different from themselves. One such seasoned and excellent experienced coach who I have called on to provide this guess blog is Mr. Val Boston of Boston and Associates LLC. Val writes:

One on one professional career coaching is often a critical piece in career progression and talent development.

Succession Planning addresses your organization’s need to strategically prepare for the healthy transition of leadership. These plans are typically linked to a talent management strategy of effective recruiting, developing, retaining and preparing potential leaders for advancement. Considering the rapidly changing demographics in the workplace, special consideration should be paid to the Historically Underrepresented Groups (HUGs) in your talent pool.

Characteristics and Challenges of Successful Coaching Interventions

Executive coaching (or employee coaching or leadership coaching) is certainly not a new concept. Effective coaching occurs when the coach and the colleague have mutual trust and respect; where communications clear and understood by all parties simultaneously; when the colleague is well on track to achieving their professional goals; and the colleague is “dialed in” into the controllable behaviors that generate success.

Most challenges arise with coaching interventions because the market changes are more rapid and unpredictable than ever before; dramatic events may compromise the integrity of the coaching intervention; the continued “buy-in” by the colleague may become out-of-sync and no one understands why; and when basic objectives are not being met.

Why Minority Executive Coaching?

SCENARIO: Jordan is a talented employee who is from a HUG. He has outstanding educational credentials and has an excellent employee track record to date. He is assigned an internal mentor or coach as part of his professional development who is not from his HUG. Though the mentor/coach can provide guidance and direction, the personal relationship and trust needed may not develop that would give Jordan all the “tools” he needs for further growth in the organization. The coach may not be able to provide him with the “unwritten rules” or truly and deeply be able to relate to Jordan at all levels.

Minority Coaching is often a critical tool for assuring career progression of underrepresented communities.

Minority coaching targets HUG employees and can provide the “missing ingredient”, and can many times provide more relevancy. Since many organizations view coaching as an integral component of talent management and development strategies, this focus can enhance existing internal mentorship and coaching programs. Organizations can provide this resource to identified or self-selected colleagues as part of their development plans. Talent that can be developed to assume more responsibilities over time is a win-win, can increase retention rates of high potentials, while developing talent pools to fill key roles.

Our Approach:

Boston and Associates LLC uses a practical, proven coaching model to effect change and improve performance, with an insight based approach.
• Step One: Establish the Coaching Relationship
• Step Two: Assess the Situation
• Step Three: Define Desired Outcomes
• Step Four: Determine & Commit to Take Actions: Determine Possible Actions, Identify Obstacles/ Enablers & Commitment to Take Action
• Step Five: Follow Up/Measure Success
• Step Six: Ongoing Coaching

Coaching increases employee motivation, develops talent for long term high performance, helps to create a source of competitive advantage, and helps to attract and retain the best talent. The successful executive coaching program results in leaders or employees who are more sensitized, better able to communicate, more open to personal growth, as well as overall greater productivity, engagement and job satisfaction that significantly benefits the entire organization.

Val can be contacted at [email protected]
Website: http://www.bostonandassociates.com/
Phone: 336-202-3348

Career Development and Fulfillment is for EVERYONE!

I first met Anne-Lise Gere of Gere Consulting when we were both presenters at Peninsula (VA) SHRM’s annual day long conference September, 2016

I recently had a discussion with a peer consultant, Anne-Lise Gere of Gere Consulting Associates, who frequently works with clients in a traditionally low paying industry. And this low paying industry has the same talent concerns as high powered tech firms, etc. How do they prevent high turnover and how do they keep their people motivated and growing?

What an excellent question. And after pondering this I realized that all human beings have the same need and aspiration out of their vocation. In addition to making an income to live, everyone likes to enjoy what they are doing, getting a sense of satisfaction from their work, and feeling they are growing as a person. This equally applies to someone making minimum wage in what may be considered “under-appreciated” work compared to those college educated professionals making six-figure salaries.

YES! We need to stop right there. No person should ever look down at another human being and consider someone else’s job or vocation as “menial” or “less than.” We should treat the highly specialized surgeon who may be operating on us and the person giving us our meal at a fast food restaurant with the same respect. We should equally respect a health care aide making about minimum wage, often working alone in a client’s home taking on physical and emotional challenges, as much as the CEO of a large company grappling with global commerce.

Think about this – how many of us routinely interact with corporate CEOs? Very few. We all interact with people making minimum wage several times per day. Isn’t it pleasant when these people serve us with a smile because they sincerely enjoy what they are doing and want to deliver an excellent client experience?

People working in traditionally lower paying jobs are often very critical since they are in customer and client facing roles.


Here are three important points to consider for providing skills and career development and fulfillment programs for those lower wage employees:

1) More often than not, your lower wage employees are the ones in client-facing roles. An energized satisfied employee can provide excellent service to your clients so they keep returning, whereas an unhappy employee will turn clients and customers away.

2) The cost of recruiting, replacing, onboarding and training replacements for departing experienced employees can often be up to one full year of salary. Constant employee churn is very costly and can indeed impact your bottom line. For example, in home care, consultant Anne-Lise Gere estimates it to cost at least $2,500 when a caregiver leaves within 3 months, and this does not take into account the potential churn in clients dissatisfied with losing their caregiver.

3) Some of your entry level and lower wage employees have ambition and the ability to progress into management and leadership roles. Do not discount them. When doing my career development projects for my clients, I often profile mid-level managers and even senior leaders who got their start in the company in minimum wage jobs.

Indeed there is a value proposition and strong business case for engaging all employees in skills building and career development activities.

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Total Engagement Consulting by Kimer offers consulting services in diversity and career development, including its innovative “Total Engagement Career Mapping” offering for engaging employees in meaningful company-tailored career planning.

I thank Anne-Lise Gere of Gere Consulting Associates for her valuable input and insights for this blog.