{"id":4733,"date":"2022-12-14T07:15:27","date_gmt":"2022-12-14T12:15:27","guid":{"rendered":"https:\/\/www.totalengagementconsulting.com\/blog\/?p=4733"},"modified":"2022-12-14T07:15:27","modified_gmt":"2022-12-14T12:15:27","slug":"win-by-putting-employees-first","status":"publish","type":"post","link":"https:\/\/www.totalengagementconsulting.com\/blog\/2022\/12\/win-by-putting-employees-first\/","title":{"rendered":"Win by putting employees first"},"content":{"rendered":"\r\n
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Donna Cutting shared many of the principles from her latest book, “Employees First”<\/p><\/div>\r\n

How can you win the marketplace? How can you provide the best customer service that delights your customers and keeps them coming back again and again?

Sorry, but it is NOT living by the worn out slogans that \u201cthe customer is always right\u201d or that \u201cthe customer is king.\u201d Instead, if you put your employees first and treat them like gold, they will then respond by going the extra mile to provide excellent effort to excel internally and externally with your customers and clients.

Recently, I both attended an event and read an article that illustrates this point.

In October, 2022, I attended the North Carolina SHRM<\/strong><\/a> (Society of Human Resource Mgt) Conference. One of the keynote speakers was Donna Cutting, founder and CEO of Red-Carpet Learning Systems, Inc.,<\/a><\/strong> a consulting firm that provides tools and training to help leaders engage their teams to deliver world-class customer service. She shared that initially she formed her consulting and training practice around focusing on providing world-class customer service, but then later found that putting your employees first was the ticket to excellent customer service.<\/p>\r\n

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Putting employees first with enhance, not detract from, great customer service.<\/p><\/div>\r\n

Some of Donna\u2019s main points in her presentation:<\/p>\r\n